Refund & Cancellation Policy

1. General Refund Policy

Due to the personalized nature of our services, full refunds are generally unavailable once work has commenced. However, we value fair and transparent business practices and offer partial refunds or other resolutions under the specific circumstances detailed below.

Refunds are evaluated on a case-by-case basis, provided:

• The request is made within five business days of the initial payment.
• The work is in its early stages or has not started.
• The client provides a written explanation for the refund request.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Before Work Begins: A full refund minus transaction fees will be granted if cancellation is requested within 24 hours of payment and no work has started.
• Client-Initiated Cancellation: If the client cancels the project after initiation but before 30% completion, a partial refund may be issued based on the work done and resources used.
• Non-Delivery of Service: If we cannot deliver the agreed-upon services due to internal factors or unforeseen issues, a full or prorated refund will be provided, depending on the project stage.

3. Service-Specific Refund Conditions

Because each service type involves different scopes and dependencies, refund conditions vary accordingly:

a. Ghostwriting Services

• Full Refund: If cancelled before delivery of the first draft.
• Partial Refund: If cancelled after content creation begins but before final delivery.
• No Refund: After complete manuscript submission.

b. Editing & Proofreading

• Partial Refund: If cancelled before editing begins.
• No Refund: Once editing has started or been delivered.

c. Publishing Services

• No Refund: After tasks like ISBN registration, interior/exterior formatting, or submission to publishing platforms are completed.

d. Marketing & Distribution

• No Refund: Once any campaign is launched, or third-party ad spend or services (e.g., social media ads, press releases) are initiated.

e. Design Services (Covers, Layout, Branding)

• Partial Refund: If no design concepts or drafts have been submitted.
• No Refund: After delivery of any initial design concepts.

4. Non-Refundable Items

Refunds will not be granted in the following situations:

• Final projects have been approved and delivered.
• The client changes their mind or adjusts expectations post-scope agreement.
• Delays or dissatisfaction are caused by client non-cooperation, such as:
  • Failure to provide content, feedback, or approvals on time.
  • Providing incomplete or incorrect information.
• Creative differences arise after the project is completed per the original brief.
• Third-party costs already incurred on behalf of the client (e.g., ISBNS, ad spend, printing setup).
• Digital or downloadable products are once delivered or accessed.
• Scope creep, such as revisions or features requested outside the original agreement.

5. Revision & Resolution Policy

We strongly encourage clients to contact our team before requesting a refund. Most concerns can be addressed through our collaborative revision process, which includes:

• Multiple revision rounds (as outlined in your service agreement).
• Clear communication to ensure we meet your expectations.

Refunds will only be considered after revision efforts have been explored.

6. Cancellation Policy

You may cancel your project by submitting a written cancellation request to our support team.

• If cancellation occurs within 24 hours of placing the order and no work has begun, a full refund (minus transaction fees) will be issued.
• If cancellation is made after work begins, eligibility for a refund depends on the service type and project stage, as outlined above.
• If you are on a multi-phase or subscription-based plan, cancelling future services will prevent new work from beginning, but refunds for completed phases will not be issued.

7. Refund Request Process

To initiate a refund request:

• Email us at info@publishingavenue.com with your Order ID, project name, and reason for refund.
• Your request will be reviewed within 5-7 business days.
• If approved, refunds are processed via the original payment method within 7-14 business days.
• Any processing fees (e.g., PayPal, Stripe, credit card platforms) will be deducted from the total refunded amount.

8. Chargebacks and Disputes

Clients must exhaust internal support and resolution options before initiating a chargeback. We reserve the right to dispute unjustified chargebacks with complete documentation of communication and work delivered.

9. Force Majeure

We are not responsible for delays or refund ineligibility caused by factors beyond our control, such as:

• Natural disasters
• Technical outages (server, platform, or internet issues)
• War, terrorism, or pandemics

10. Client Cooperation Requirement

Refunds may be denied if:

• The client fails to provide required materials, feedback, or approvals promptly.
• Communication lapses prevent progress on the project.

Your active involvement is essential for us to deliver the best results.

11. Policy Modifications

Publishing Avenue reserves the right to modify this Refund and Cancellation Policy anytime. Updates will be posted to this page with a revised effective date. Clients are encouraged to review the policy periodically for any changes.

If you need assistance or have questions about this policy, please contact us at info@publishingavenue.com.